Shipping policy

Hey Cookie ships Australia-wide via Australia Post Express.

Flat rate: $18 Express Post (Australia-wide) per 5kg parcel 

Processing time

Orders are prepared and packed in our Gold Coast kitchen.

Typical preparation times:
Small orders (1–20 cookies): 2 business days
Medium orders (21–50 cookies): 3 business days
Large orders (50+ cookies): 5 business days

Delivery time estimates (after dispatch)

Delivery timeframes are estimates only and can vary due to Australia Post delays, peak periods, and your location. -

Gold Coast: 1–2 business days

Brisbane: 2–3 business days

Sydney: 3–4 business days

Other areas: 3–5 business days

We do not currently offer same-day or rush delivery.

Address accuracy

Please double-check your delivery address at checkout. 
If an order is returned to us due to an incorrect or incomplete address, we hold no responsibility for use of details provided.

Handling & Packaging

Cookies are handmade in small batches and carefully packed to help them arrive in the best possible condition.
Gift orders can include a personalised message at checkout (up to 250 characters).

 

Tracking

Tracking details are provided once your order has been dispatched.

Delivery issues (damage, delays, missing parcels)

Damaged or incorrect orders

Please contact us within 24 hours of delivery with:
Your order number
A photo of the packaging and items received

Delays

Once dispatched, delivery timeframes are managed by Australia Post.
If your parcel is delayed, please check tracking first. If you need help, contact us and we’ll do our best to assist.

Authority to leave

If you select “authority to leave” (where available), delivery is at the carrier’s discretion and may increase the risk of loss or damage.

Contact

For shipping questions, please email:admin@heycookie.com.au